| September 16, 2009 12:30 pm | to | September 17, 2009 2:30 am |
Ophthalmology conference call on “Everyday Diseases of Dogs and Cats” and “Common Surgical Procedures” with Dr. Jennifer Hyman (board certified ophthalmologist with Eye Care For Animals in Annapolis, MD. )
| November 6, 2009 11:00 am | to | November 9, 2009 11:00 am |
Dr. Butera attends the CVC West, held at the San Diego Convention Center. Click here to go to the CVC website.
| November 12, 2009 |
| November 11, 2009 |
Location: Wilton, NY
Debbie Heaven is a perfect example of the concept that leadership is more about serving than leading. As a dedicated employee of eighteen years with North Ridge Veterinary Hospital, and beginning in a reception role, she has progressed to be a true leader of the hospital. Debbie enables her team to succeed and is dedicated to the North Ridge family.
When Debbie is faced with a challenging situation, she always looks for the answers through her team. Debbie has a “can do” attitude, a willingness to learn and be open minded, and a strong determination to maintain the North Ridge philosophy of taking excellent care of the staff, clients and patients.
The Roundtable Discussion held recently and led by our own Dr. Tom Butera is just one piece of the education and communication that is precedent to awareness within our practices and within our affiliated communities. Fritz Wood provided us all an awareness of what is happening from a business perspective in our profession at a time of economic challenge throughout our Country. Dr. Amanda Donnelly connected that reality to advice on how better to communicate with our clients as they reach out for information and service. Dr. Chris Pappas from Schering-Plough presented industry education on Canine Influenza and Dr. Steve Ettinger, one of the greatest minds in our profession, more than adequately discussed and responded to the Pet Partner participants on all things regarding medicine. It was another step forward for Pet Partners in our quest to make what we do daily solely about veterinary medicine and to support this medicine with strong basic business disciplines and structure.
The information that was discussed in the fully participated webinar last week is a mechanism for the same information being disseminated to our clients and their communities. Over the past year we have slowly and methodically developed a plan to better allow us to communicate within our affiliated practices and also to our clients in their communities. This plan has been created by a team of professionals at Fetching Communications in conjunction with the leadership of Pet Partners. This ongoing development allows the Pet Partners Team to communicate a weekly e blast to our 400+ employees about anything of interest from within. We now have a solid Referral Program for clients who refer new clients to any one of our practices and rewards their effort. We also now communicate with those who have not returned for whatever reason within a designated time frame. In spite of a solid reminder system our internal research indicates those not coming in are not aware they should. It has nothing to do with economics. They are basically not aware that good preventative medicine can and will support increased longevity for their family pet. We do know every pet owner wants that result and we are working hard to make sure the client is AWARE. As a profession it is not in our medicine that we falter but in our communication to our clients to help create needed awareness and education.
In this age of “information” the veterinarian has taken a back seat in regard to educating clients and being the source of all things related to pet health. We as a profession have sat back and watched the internet, new and sometimes misguided periodicals, mainstream press and all those jumping on the bandwagon of a pet services market that is predicted to exceed $34 Billion in gross revenue by 2013. We have allowed others to dictate the information as we become “bus riders” instead of “bus drivers”. At Pet Partners we are attempting to turn the tide of this paradigm. Our managers, our regional support teams and our Operations Support Center in Saratoga Springs are all on board this effort as we work hard in conjunction with Fetching Communications to communicate, educate and create awareness. The health of all those pets entrusted to us is at stake and it is responsibility we take seriously.
Happy Labor Day as we all go back to school, back to work and back to our passion!
Western Springs Veterinary Hospital Welcomes New Medical Director
Western Springs, IL: Boone Animal Hospital is proud to announce the addition of Lisa A. Murray DVM, DABVP, to its Veterinary Team. A graduate of Iowa State University College of Veterinary Medicine, Dr. Murray will serve as the new Medical Director.
A Diplomate American Board of Veterinary Practitioners, Dr. Murray has experience in emergency and critical care, and is pursuing a second certification in critical care medicine. Dr. Murray is licensed in both Illinois and Wisconsin while also being a member of the American Board of Veterinary Practitioners, American Veterinary Medical Association and Veterinary Emergency & Critical Care Society, Society of Critical Care Medicine.
Dr. Murray’s expertise and proficiencies will help advance Boone Animal Hospital to the next level in both medicine and customer service.
Media inquiries
For more information, to arrange an interview, or schedule a visit to tour Boone Animal Hospital, please call Libby McKenna at 813.476.3894 or email Libby@FetchingCommunications.com.
About Boone Animal Hospital
Boone Animal Hospital is a full service animal hospital caring for dogs and cats, providing wellness and surgical services for its patients. Established in 1957, the hospital serves Western Springs, Illinois, and surrounding communities. The doctors and staff provide the finest-quality care possible to all patients and clients. The hospital is located at 905 W 55th Street; Western Springs, IL 60558.
Vets on alert for canine flu, but most dogs don’t need vaccine
By Sharon L. Peters, Special for USA TODAY
August 31, 2009 - As the nation braces for what could be a rough flu season, dog owners wonder whether their households might get hit with a second threat: canine flu.
A much-publicized outbreak of dog flu in Northern Virginia last week — the latest in scores of outbreak clusters from Miami to Denver in the past five years — has put the spotlight on the highly contagious disease, which doesn’t infect humans.
Saratoga Springs, NY: Pet Partners is committed to its employees–especially when it comes to continuing education. The doctors and staff at all Pet Partners hospitals are invited to monthly courses–free of charge and delivered directly to their desks. Exclusively offered within the Pet Partners network, most courses award credit for attendees.
“I appreciate the courses because they offer information I can implement immediately. They are short, relevant and convenient,” states Dr. Dick Duckett of The Cat Hospital in Auburn, MA. “The speakers provide great information, and I have access to the experts afterwards for continued support if I have any questions. The information is delivered right to my computer, so I’m able to get right back to my patients.” (more…)
| August 29, 2009 | to | September 1, 2009 |
CVC Central Conference, Kansas City