TRAINING

empowering animal hospitals through communication training

Communication training is our primary core value. Pet Partners believes it’s through meaningful connections that veterinarians have more opportunities to do what you love to do– practice medicine and care for pets. We empower our local hospitals through extensive veterinarian driven training that prioritize the improvement of internal and external communication through our four key components of communication training:

Open-Ended Questions

Reviewing open-ended questions helps veterinarians and associates familiarize themselves with the variety of answers they could receive from clients and co-workers, and how to respond.

Reflective Listening

Practicing reflective listening helps to understand the point of view of others and is a key interpersonal skill in the veterinary industry. Getting the opinion of others in the field is a skill not to overlook.

Non-Verbal Communication

Facial expression, hand gestures, and posture are all important non-verbal communication signs that our training helps to identify. Clients more often than not communicate through body language more than words.

Empathy Statements

The use of empathy statements helps to communicate to clients and associates that you understand their feelings, and helps to connect with them on a personal, as well as professional level.

Non-Verbal Communication

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Empathy Statements

The use of empathy statements helps to communicate to clients and associates that you understand their feelings, and helps to connect with them on a personal, as well as professional level.

Our workshops are not just about training, but the transformation of people coming together and the power of being a family within Pet Partners.

We focus on role playing to identify how the team can better communicate within their hospital both internally and externally, encouraging participants to keep an open mind. During the role play scenarios, doctors and associates review the different personas they may encounter at their practice, and how to handle the possibility of conflicting personalities.

To date, over a hundred of our team members have gone through this training, strengthening and building lasting relationships that are inherent to their success.

Never in my life have I felt so welcomed by an organization, so free to speak my mind in a safe environment with the top executives of a company. I am so grateful and excited to be a part of the Pet Partners family. With the tools I’ve taken from this workshop, I hope to make a positive impact on the lives of our clients and colleagues around me.

Stephanie Kozol, DVM

Veterinarian, Naugatuck Veterinary Hospital

I appreciate the effort you both put into running a great meeting and especially putting together a great group dynamic for those of us attending.  I connected with everyone there, and I think most, or all, of us, felt that way. Especially now that we are working for a ‘large corporation,’ personal connections are so very important.Thank you for investing in us in the many ways you have in the past few days.  It truly was a fantastic experience to be there and engage with peers and support staff.

Jennifer Faul, DVM

Veterinarian, Fitzgerald Veterinary Hospital

Join Pet Partners Today!

Do you like what you have seen so far? Do you want to learn more about what Pet Partners has to offer your practice? If so then we would love to talk to you. Click the link below to learn more about how we work, our people and our philosophy.

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